- Same-Day Flower Delivery Across Perth Metro
- Delivery Options Across WA
- Send Flowers, Share Love
Please read these terms before placing an order. They explain how ordering, delivery, payment and refunds work at The Posy Factory.
These Terms & Conditions apply to all orders and purchases made through the website of The Posy Factory, Oxford Street, Leederville WA 6007, as well as orders placed by phone or in store.
By placing an order or using our website, you agree to these terms. Please read them together with our Returns & Refunds page and Privacy Policy.
All prices are in Australian dollars (AUD) and include GST where applicable. We do our best to keep prices and product details accurate, but errors can happen. If we find an error in the price of your order, we will contact you before processing it.
An order is confirmed only once you receive a confirmation email from us. We may decline or cancel an order if an item is unavailable or we cannot deliver to the address provided.
We accept Visa, Mastercard and PayPal. Payment is taken in full at the time of ordering. By submitting payment details, you confirm that you are authorised to use the card or account.
Payments are processed through secure, encrypted payment providers. We do not store your full card details.
We offer same-day delivery across the Perth metro area for orders placed by 2 pm Monday to Friday or by 11 am on Saturdays. Delivery options are also available across WA. Delivery fees, where they apply, are shown at checkout.
Please make sure the delivery address, recipient name and phone number are correct. If nobody is available to receive the flowers, we may leave them in a safe place, with a neighbour or at reception, and we will try to let you know. We are not responsible for delays caused by incorrect details, weather or events beyond our control.
Flowers are natural, seasonal products. Colours, sizes and varieties may vary slightly from the photos on our website.
If a particular flower or item is unavailable, our florists will replace it with something similar in style, colour and value so your gift is just as beautiful.
Cancellations, returns and refunds are handled under our Returns & Refunds policy. Because flowers are perishable, each arrangement is made fresh for you, and certain items cannot be returned. If something is wrong with your order, please contact us and we will do our best to make it right.
You agree to use our website only for lawful purposes and not to misuse it, interfere with its operation or attempt to access it without permission. If you create an account, you are responsible for keeping your login details safe.
All content on this website, including text, photos and logos, belongs to The Posy Factory or its licensors and may not be copied or reused without our written permission.
Nothing in these terms limits your rights under the Australian Consumer Law, including any consumer guarantees that cannot be excluded.
Subject to those rights, we are not liable for indirect or consequential loss arising from the use of our website or products, and our total liability for any order is limited to the amount you paid for it.
We may update these terms from time to time. The version on this page at the time you place your order applies to that order. These terms are governed by the laws of Western Australia.
Questions? Call us on (08) 9281 7160 or email Oxfordstreet@theposyfactory.com.au.