Privacy Policy

We respect your privacy and keep your details safe. Here is how we collect, use and protect your personal information.

1. Our Commitment to Your Privacy

The Posy Factory, Oxford Street, Leederville WA 6007, respects your privacy. This policy explains how we collect, use, store and protect your personal information when you shop with us online, call us or visit our store.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or placing an order, you agree to the practices described below.

2. Information We Collect

We collect only what we need to take your order and look after you. This may include:

Your name, email address and phone number
Billing details and the delivery address, delivery date and gift message for your order
The recipient's name and contact number, so our driver can complete the delivery
Order history, wishlist items and any messages you send us
Technical information such as your device, browser and how you use our website

We do not store your full card details. Payments are handled by our secure payment providers.

3. How We Use Your Information

We use your information to:

Process, prepare and deliver your orders
Contact you about your order, including delivery updates or questions
Answer your enquiries and provide customer support
Send you offers, news and seasonal reminders, only if you have agreed to receive them
Improve our website, products and service
Meet our legal and financial obligations

We will never sell your personal information.

4. Sharing Your Information

We share your information only where it is needed to serve you. This includes our delivery drivers and couriers, payment providers (such as Visa, Mastercard and PayPal), website hosting and email service providers, and professional advisers where required.
These providers may only use your information to perform services for us. We may also disclose information if required by law or to protect our rights, customers or staff.

5. Cookies and Website Analytics

Our website uses cookies to remember items in your cart, keep the site working properly and understand how visitors use it. Analytics tools may collect anonymous information such as pages visited and time on site.
You can turn cookies off in your browser settings. Please note that some parts of the website, such as the cart, may not work properly without them.

6. Payments and Security

Online payments are processed through secure, encrypted payment gateways. We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including secure systems and restricted staff access.
No online service is completely risk-free. If you believe your information has been compromised, please contact us straight away. We keep your information only as long as needed for the purposes above or as required by law, which is generally up to seven years for order and financial records. We securely delete or de-identify information once it is no longer needed.

7. Access, Correction and Marketing Choices

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong or out of date. You can also unsubscribe from marketing emails at any time using the link in the email, or by contacting us.
We will respond to your request within a reasonable time, usually within 30 days.

8. Contact Us and Complaints

If you have a question about this policy or a privacy concern, please call us on (08) 9281 7160 or email Oxfordstreet@theposyfactory.com.au. We will do our best to resolve it quickly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. We may update this policy from time to time, and the latest version will always be available on this page.