- Same-Day Flower Delivery Across Perth Metro
- Delivery Options Across WA
- Send Flowers, Share Love
Your satisfaction matters to us. Here's everything you need to know about returns, refunds and what to do if something isn't right.
At The Posy Factory, we take great pride in every bouquet, hamper and gift that leaves our Leederville store. Each arrangement is hand-picked, carefully made and delivered with one goal in mind: to brighten someone’s day.
If something isn’t right with your order, please get in touch and we’ll do our best to make it right. Our friendly team will work with you quickly and fairly, so you can shop with confidence.
Because flowers are fresh and perishable, we are unable to accept returns of fresh flowers once they have been delivered. We deliver across Perth and take great care to make sure every order arrives in beautiful condition.
If your flowers arrive damaged or not as described, please contact us within 24 hours of delivery with your order number and clear photos. We’ll review your request and, where appropriate, offer a replacement arrangement or a refund
Non-perishable gifts such as vases, soft toys and sealed items may be eligible for a return within 7 days of delivery, provided they are unused and in their original packaging.
For hygiene and safety reasons, items such as champagne, wine, chocolates and food hampers cannot be returned unless they are faulty or incorrect. If a gift arrives damaged or faulty, contact us as soon as possible so we can put it right.
Need to change the delivery date, address or card message? Contact us as soon as you can and we’ll do our best to update your order before it is prepared.
Cancellations can be accepted up to 24 hours before your scheduled delivery date. Same-day orders cannot be cancelled once placed, because we start preparing them straight away and each arrangement is made fresh just for you.
Approved refunds are returned to your original payment method within 5-7 business days. The time it takes to appear in your account may vary depending on your bank or card provider.
To lodge a request, call (08) 9281 7160 or email Oxfordstreet@theposyfactory.com.au with your order number, delivery details and photos if relevant. Nothing in this policy limits your rights under the Australian Consumer Law.